1. Introduction

Road 2 Resolutions (“we,” “us,” or “our”), operated by Ugochukwu Uche (MS, LPC — Licensed Professional Counselor), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or complete our intake forms. Please read this policy carefully.

By submitting information through our website or forms, you consent to the practices described in this Privacy Policy.

2. Information We Collect

Information You Provide Directly

• Full name
• Email address
• Phone number
• Your relationship to the teen or young adult seeking services
• Information about your teen’s challenges and circumstances
• Any additional information you voluntarily provide in our forms

Information Collected Automatically

• Browser type and version
• Pages visited and time spent on our website
• IP address (anonymized where possible)
• Referring URLs

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiry about our coaching services
• To determine whether our services are a good fit for your situation
• To contact you via phone call or SMS text message regarding your inquiry and next steps
• To improve our website and communication processes
• To comply with applicable laws and regulations

4. SMS Messaging — A2P Disclosure

When you provide your phone number and opt in to SMS communications, you agree to receive informational and transactional text messages from Road 2 Resolutions related to your inquiry, including:

• Follow-up messages regarding your qualification form submission
• Scheduling and appointment-related messages
• Informational messages about our coaching services

Opt-Out: You may opt out of SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive one confirmation message and then no further SMS messages.

Help: For help, reply HELP to any SMS or contact us at (520) 481-0670.

Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.

Carriers: Carriers are not liable for delayed or undelivered messages.

No Sharing for Marketing: Your phone number and opt-in data will never be shared with third parties for their own marketing purposes.

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: We may share information with trusted third-party platforms that help us operate our business (e.g., CRM software, email platforms, scheduling tools). These providers are contractually obligated to protect your data.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal process.
• Safety: We may share information if we believe it is necessary to protect the safety of any person.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law. Inquiry data is typically retained for up to 3 years.

7. Your Rights

Depending on your state of residence, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to opt out of SMS communications at any time (reply STOP)

To exercise any of these rights, contact us at the information below.

8. Children’s Privacy

Our website and forms are directed to parents and guardians of teens and young adults, not to minors directly. We do not knowingly collect personal information directly from children under the age of 13. If you believe we have inadvertently collected such information, please contact us immediately.

9. Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our website or services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Business: Road 2 Resolutions
• Owner: Ugochukwu Uche  •  Credentials: MS, LPC (Licensed Professional Counselor)
• Phone: (520) 481-0670
• Website: road2resolutions.com
• Location: Tucson, Arizona